Modica Group Network Status

Vodafone appears to be live again, Telecom still having issues

Vodafone appear to have resolved the issue at their end, Telecom are still working to resolve theirs.

Outage with Telecom and Vodafone NZ

Monday August 15th NZDT 12:17

We are currently experiencing an outage with Telecom and Vodafone NZ (starting around 12:17pm). All other carriers are unaffected at the moment. Your pending messages will be queued & will be delivered when the connection is back up. Currently we have no ETA for this issue to be resolved.

CityLink emergency outage this evening

Citylink have advised us of an emergency outage for all services in the Wellington area between 17:00 and 19:00 today (20/1/2011). 

"During this time there will be a series of rolling outages while services are migrated to new hardware. 
The outage is necessary due to a hardware fault that has developed on a primary line card creating the necessity to have it immediately be replaced. 
The fault is not causing any service disruption at this stage but if left unresolved could lead to an unplanned outage".

The outages are expected to be short in duration. Modica engineers will be monitoring the outage closely.

Hosted e-mail maintaince work this evening

To allow for maintaince work to be completed on the e-mail system there will be an outage between 10pm and midnight this evening (Tuesday 21st December).

This outage will effect all e-mail and webmail access.  Any incoming e-mail will be queued.

Hosted mail outage

Unfortunately after a crucial security patch installation on Saturday morning, customers on our ISP hosted mail platform have had inbound messages rejected.  The problem existed between 10AM on Saturday 11th until 3PM on Sunday 12th.  Modica Group apologises for the inconvenience caused.  Please email us via support@modicagroup.com if you're still experiencing problems.

International Connectivity Performance Problems

We have been experiencing problems with international connectivity during the past hour. The problem has been identified and fixed and we believe everything is back to normal now.

Fault on CityLink Network

CityLink report that there is a major fault in several locations on the CityLink network. This is likely to affect both connectivity customers and some services based in our Wellington data centre.

No ETA for a resolution at this time. We'll post an update as soon as we know more.

Update 4.31pm

The CityLink network appears to be up and running again.

Fault on CityLink Network

CityLink are reporting a major network fault affecting various locations on their Wellington network. This has caused brief disruption to our Wellington based services though at present things appear to be working again.

Update 4.46pm

No update from CityLink as yet but we believe there are no ongoing problems for our customers. If you are still experiencing problems, please call us on 0800 776622 or email us and let us know.

Update 5.04pm    

CityLink now report that they have resolved their network problems and everything should be working normally again.

 

SMS and MMS Scheduled Downtime - 10pm - 11pm Tuesday the 30th of November

We are scheduling some down time for next week for a system upgrade
to our SMS and MMS Mobile Gateway Platform.

We would like to do this at:

- 10pm
- Tuesday the 30th of November
- Duration: 1 hour

Messages will queue and will be delivered after the gateway is
back online so there will be delivery delays at this time.

Please consider alternative contact mechanisms should you
require time critical sms delivery within that time frame.

Thanks!

Modica Group
Mobile Operations Crew

 

Wellington Data Centre Outage

We are currently experiencing problems with connectivity to our Wellington data centre. All services delivered from here are currently down and we are working with our service providers to resolve the problem.

Update

Data Centre provider is having power issues. They are working to resolve. No ETA at this time.

Update

Services mostly restored now.